I have a new Enterpoint email account
how do I access it?
Go to www.enterpoint.net and click
on the Email link at the top right side of the page, log on using
your ID and Password this will allow you to check your email
and to also setup email preferences, forward email and filter
unwanted emails.
My email is downloaded
directly in to my Outlook how do I check my Enterpoint email account
when I’m away from home?
Go to www.enterpoint.net
and click on the Email link at the top right side of the page,
log on using your ID and Password this will allow you to check
your email and to also setup email preferences, forward email and
filter unwanted emails.
Can I change my account
information and or password when using Enterpoint HotZones?
Yes,
if you go to the Enterpoint HotZone log on page, towards the upper
right hand corner click on (Manage Account) than log on using your
ID and password, this will take you to the Enterpoint User Self
Care page. This allows you to view and edit your account information
and also change your password.
After I originally set up my account
using the credit card setup from the HotZone log in page how do
I refill my account?
Right next to the Credit Card Sign Up is Credit
Card Refill (Do not use the Buy Pin Card, Pin Card Registration
or Refill Account unless you originally purchased a Pin Card.)
click Credit Card Refill and follow instructions. If for some reason
it does not allow you to refill or it gives you an error massage
go to Manage Account and log on, and make sure the name and address
matches the credit card billing address you are using to refill
the account.
I cannot connect to my Enterpoint HotZone account
it keeps bringing me back to the log on page?
a. Go to the Enterpoint
HotZone log on page, towards the upper right hand corner and
click on (Manage Account) than log on using your ID and password,
towards the bottom on the left side you will see the word Dates
below look for your User Expiration Date and make sure your account
has not expired. If it expired use the appropriate option to
refill your account.
b. If you are using a laptop make sure you
have not moved out side of your wireless card or wireless devices
range. This happens if you have a wireless router or you are
right on the edge of the Enterpoint HotZone range, in both cases
move closer to the wireless access point.
c. If you are traveling
through or camping at one the many resorts in our area and are
able to see an Enterpoint HotZone make sure the signal you’re
receiving is strong enough to maintain an adequate connection.
If you sign up, and our log on and your signal fluctuates in
and out you will have to move closer to the wireless access point
with your laptop.
I am a hourly HotZone user and when
I’m
through using the internet I cannot find the small blue Log Off
page that shows up when I first log on. How then do I log off of
the HotZone without using up my hourly HotZone purchased time?
What
happens is that the HotZone Log Off page gets closed down as
you're opening and closing different pages as you surf the internet.
The
HotZone will automatically close your account after 30 minutes
of non-use.
Solution, when you first log on and see the
small blue log off page, before going to your Home page, select
Favorites or Bookmarks and name it HotZone Log Off. Then when
you’re
though surfing the internet simply go to your Favorites or Bookmarks
and select HotZone Log Off. This will bring up the small blue
Log Off page and you just select Log Off.
I cannot get connected to the Internet
what’s
the problem?
a. Like all connection the quick use of the
repair button of your network connection takes care of most problems.
(For windows XP go to the start menu, settings, control panel,
network connections, and right click the icon for the connection
you are using and select repair.)
b. If you have a wireless router
it can be necessary to reboot the router at times. Unplug the
units power cord for 1-2 minutes, replug in the unit and give
it another minute or so for the unit to re-associate its self
with the inside wireless modem or your outside receiving unit,
than retry connecting to the internet..
c. If you lose power to
the wireless modem or the outside receiving unit it may also
need to be rebooted. If this occurs unplug the units power cord
for 4-5 minutes (also unplug your wireless router if you have
one), replug in the wireless modem or outside receiving unit
first, wait about 3 minutes, (if you had a wireless router, replug
the unit in and wait another minute or so for that unit to re-associate
its self with the inside wireless modem or your outside receiving
unit) than retry connecting to the internet.
d. If you have an
Enterpoint Navini wireless modem it will have on the front three
little lights in a vertical row, check to see if the top light
is blinking and if it is call support at 218-751-0040.
If you
are still having problems connecting call support at 218-751-0040.
There are two ways for your Broadband Voice
phone to work in the event of a power outage. An Analog Telephone
Adaptor (ATA) is available that has built in failover capabilities
provided you have an available traditional analog phone line.
If you are using that model ATA (Sipura SPA-3000), plug an analog
phone line into the "Line" port on the right side of
your Broadband Voice ATA, your phone will automatically switch
to the analog line in the event of a power outage. Alternatively,
assuming your Internet connection is still working, you can use
a UPS (Uninterruptible Power Supply - basically, battery backup
power) so that your broadband Internet device and the Broadband
Voice ATA can continue to receive power in the event of an outage.
Consumer UPS solutions can range between $75 to over $200 depending
on the number of devices connected and the amount of runtime/reserve
power capacity desired.
Is the call quality guaranteed?
While it is
expected that call quality will be excellent, Internet usage and
variations in network traffic can affect call quality. Thus, quality
cannot be guaranteed.
How long can my greeting message be?
Your greeting
message can be up to 3 minutes long, if needed.
How do I retrieve
my voicemails from my phone?
Dial the voicemail retrieval number
supplied to you by your service provider. Follow the prompts to
check your voicemail.
Can I check my voicemails from an outside
line?
Yes. Dial your home telephone number, and when
you hear your voicemail greeting, press (*). At the prompt, enter
your password.
How many messages can be saved on my voicemail?
Your
voicemail box will limit you to 30 minutes total for saved messages.
Each message is limited to 2 minutes.
Can I use my fax machine or
modem with this service?
No, any fax machine or modem performance
is available on a best effort basis only. It is anticipated fax
and modem support will become standard at some point in the future.
What
is the cause of dropped calls?
Dropped calls can be caused by a
number of different things.
Persistent: If you experience persistent
dropped calls, it could be a result of DHCP conflicts with other
equipment on your internal network. For this, you should reboot
your router, if you're using one. There could also be a problem
with the ATA device and the way it is configured. This can be fixed
by calling your service provider.
Intermittent: If the problem
is intermittent dropped calls, the issue may be with Internet connectivity.
If you are on a call and lose Internet connectivity, the call may
be dropped. Intermittent outages can also be caused by heavily
using your Internet connection while you are on the phone. Downloading
large files or watching streaming video could reduce the amount
of bandwidth available for voice calls. If intermittent outages
occur frequently, contact your service provider for support.
What
is the cause of choppy calls, and is there anything that can be
done to fix this?
Choppy calls are usually caused by latency variations
in the network or lost packets. Latency is the time it takes a
data packet to make a round trip over the Internet. If the hops
in a network have inconsistent latency, the packets will arrive
at different intervals, causing choppiness. Contact your service
provider to verify latency or lost packets on your Internet connection.
Why
is there static on the line?
The main cause of static is actually
the telephone, not the Broadband Voice service. On a cordless phone,
the static may be caused by the connection between the base of
the phone and the handset. Static and hum are sometimes caused
when the base of the cordless phone is placed too close to the
ATA device. For a corded phone, the issue usually reflects a loose
connection between the handset and the base. Try out a different
telephone set. If you are still experiencing static, please contact
your service provider for support.
There was a power outage, but
the power is back on – and
my phone is not working any more.
You may have to reboot your router
and/or the ATA device. Unplugging the power adapters from their
outlets and plugging them back in will reset the devices. If this
does not restore service, please contact your service provider
for support.
Can I use multiple phones in my house with your
service?
There is only one phone port on the ATA device,
but there are a few ways to plug multiple extensions into it. You
can purchase a multiple jack extension connector, and then connect
it to the Phone port on the right side of the ATA device. This
will allow you to have multiple phones on a single line. Some customers
use cordless phone systems that come with a base unit and extra
handsets. The base station of the cordless telephone plugs directly
into the ATA device. Multiple handsets can be placed anywhere in
the house. You can also purchase wireless phone jacks. The base
unit connects to the ATA device, and the wireless jacks plug into
your household electrical outlets. A telephone connects to the
wireless jack. Please note that only the phone attached to the
base unit will display Caller ID information.
How can I get technical
support if I have a problem?
If you have a technical problem, please
refer to the Frequently Asked Questions guide. If you need further
assistance, contact Enterpoint by dialing 218-751-0040.
I forgot
my password for my login to the Web portal; what do I do?
Please
contact Enterpoint by dialing 218-751-0040 to obtaining assistance
in resetting your password.
Do I need to provide an Ethernet switch
or hub ports?
You must have sufficient switched Ethernet ports
available to support any PCs you wish to connect to the network,
as well as one available port for connectivity for the ATA device
that is supplying Broadband Voice service. Ethernet hubs are not
recommended; switches are inexpensive, readily available and will
provide a better experience. Using WiFi for connecting the ATA
to your broadband modem is also not recommended but will work quite
well depending on the WiFi connection being used (be sure to test
the local WiFi connection you will be using), as any issues with
WiFi connectivity could degrade voice service.
